Aldewan pack

Terms and Conditions


  • Payment for Goods is accepted through major credit and/or debit cards (Visa and MasterCard). Your card will be charged directly after your order has been placed.
  • Cash on Delivery is also accepted along with the delivery charges (AED 25.00) with each purchase. An order above AED 200.00 is eligible for free delivery.
  • In case the shipment is not accepted, you will no longer be eligible to avail Cash on Delivery facility on our online website.
  • The Company accepts no liability if a payment is refused or declined by the credit or debit card supplier for any reason.
  • If you make payment online, confirmation of your payment will be displayed on screen once it has been authorized and accepted. You will also receive confirmation of the transaction to the email address you have provided.
  • Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.
  • The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa and MasterCard.
  • Payment for pickup option has to be online only to pick up from the required location.


  • If there is an occasion where an issue has not been resolved to your satisfaction, you may wish to contact our Customer Services regarding your complain +97126734486, from Saturday to Thursday 8:00 am to 5:00 pm or write to us at


  • If you change your mind after placing an order, you can cancel it at any time before we send it. Please see the Contact Us page for our telephone number +97126734486, from Saturday to Thursday 8:00 am to 5:00 pm or write to us at You will need to give us your name and address details, as well as your order number to cancel your order.
  • Cancellation upon delivery, delivery charges has to be paid (AED 25.00).

Replacement/ Exchange of item

  • In addition to your statutory rights, if you change your mind, we will exchange or refund your item/s providing the following conditions have been met:
  • The items can be return within 7 days of the purchase.
  • Items must be in original condition as purchased, with all labels/tickets attached.
  • If product reaches you and you intended to exchange, you have to pay for the delivery charge of AED 25.00

Out of stock

  • While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.


  • We always strive to process all orders as soon as we can. Delivery within the UAE typically takes to 4 working days once your order has been processed.
  • You can track your order within the mobile number available on the website. We will update your order with the tracking information.
  • Delivery charges are applicable to any purchase below AED 200.00. Before the final checkout page you will be shown what the delivery cost.
  • Delivery is available to all UAE cities, however if your location is not listed, kindly contact our customer service at +97126734486, from Saturday to Thursday 8:00 am to 5:00 pm or write to us at
  • If you have selected self-pickup option from your desired location, then you have to collect it within 3 days, otherwise order will be send back to the main warehouse.

Note: We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website.

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